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Online Banking Interruption

For the past three days, counting today, my bank’s website has been down! The only thing I get is an error message, no friendly notice that they’re working on the problem or anything like that, just a technical, auto-generated error message. On day 1, this error didn’t bother me as I assumed it’d be fixed promptly. However, on day 3, I’m getting pretty upset that they haven’t made enough progress to at least let customers know whats going on.

I don’t like not having online access to my accounts. i don’t like that I feel my only option is to call them and I’ve got a million other things that need done instead. I don’t *need* access to my account at the moment, though I did want to schedule two upcoming payments and looking to see if our tax returns or stimulus package amounts have been deposited. Luckily, I know we’re covered in instances like this and I don’t have to stress over the fact I can’t get into my account. However, I’ve now lost all patience with the situation and want to know when this situation will be resolved.

Oh, and you know the saying “when it rains, it pours”? Oh so true and maybe I’ll have some fun updates this weekend or next week with how life just gets more and more exciting here every day. In the meantime, if someone wants to buy the partner and I two new cars, I won’t complain.

This entry was posted on Friday, May 2nd, 2008 at 10:58 am and is filed under general. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

2 Responses to “Online Banking Interruption”



  • Mrs. Micah
    May 3rd, 2008 19:14
    1

    That would leave me pretty frustrated too. I understand how any site can have problems. But I do like a certain amount of courtesy. A wet floor sign on a wet floor (after an hour) isn’t really too much to ask. Unless they have no wet floor signs, but if my banking website has no coders who can put up a simple explanation…then there’s a much bigger problem.


  • donna jean
    May 5th, 2008 13:11
    2

    Looks like the problem was on my end. After clearing all cookies and cache I was able to get back in. Thanks to a friend for listening to me whine about the 5 days of downtime and point out that he’s been using the site with no problem – next time I’ll test with my other browser before assuming the site is indeed down.

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