Another New Customer, Thanks Mom!
Got a call from another new sewing customer last night. Seems I’ll be helping her with her July wedding; we’re meeting tomorrow to talk shop. I was so excited that I called my ma and told her how awesome she is for suggesting that I take in sewing and for being such an amazing role model in handling customers and making things happen.
I’ve found that my customer service skills are modeled directly from her. When a new customer came over last Friday, I could hear her voice echoing mine as I greeted them and answered their questions. Everything I said was identical to what I’ve heard my mom say and I included all the social banter and good-hearted talk that my momma always brought to every transaction. Through out that visit, I couldn’t help smiling at the fact that all those years following her around to customer and client visits had a such an impact.
I’ve given little thought to all the transactions I witnessed over the years, but now it is an invaluable repository of information. I’m so proud of everything she did as a single mom to make ends meet and thankful that she was able to teach me so many things leading by example.
To top off the happy-gushy post, this weekend she gave me an amazing compliment: she called seeking some professional advice. She said that I always have valuable insight and suggestions and wanted to know what I thought about some of her recent plans and ideas. I’m honored that she feels my experience and insight is so valuable and glad to know that I can give back to her a fraction of what she has given me.