Save Money: Make the Call III

Wow, it’s only been a month since my last, make the call post and I’m doing it again. This week’s call was in response to ourvery first cable internet bill. Against my better judgment, and after a valiant attempt to make do with dialup

, we ordered Comcast high-speed internet.

Background: Last month the partner got fed up with dialup and talked me into ordering cable. He logged on and found it available for $60 a month, for non-cable customers, $20 to install, and a cable modem cost of $100. He made his case and I agreed that we could get it but that I would order it the next day.

The next day, I went online, did some searching, and ordered service with a 3 month promotion of $29.99 a month, a $100 rebate, and a free modem. I told the partner to expect the modem to arrive in 10 days and to be home for the installation at the same time – he was impressed.

Make the Call: Yesterday, our first Comcast bill arrives and I’m shocked to find the total amount due of $145.89 – whoa!

Call #1: I call billing and get transferred to tech support – needless to say that tech support couldn’t fix my billing problem.

Call #2: I call back and kindly tell the billing clerk that I’m being charged $57.95/month when I should be paying $29.99 for the first six months (did ya catch that? I wanted another 3 months thrown in there). The agent searches through her available promotions and says that she can give me the $29.99 for 12 months instead of six. Sure! She prorates the offer to include our start date, recalculates my bill, and suddenly the installation charge is gone too. I ask about it and she says that promotion must have taken care of it. .

Results: If I had done nothing, my annual bill would have been $725.39. I called because I expected to pay only $557.63 for the first year, and, thanks to the call, I will only pay $359.51.

Actual savings of $365.51 (50.4% or $30 a month).

Previous Make the Call Posts:

Save Money: Make the Call I – – utilities and late fees ($59.90 saved)
Save Money: Make the Call II – credit card interest rates (43.2% reduction)
Save the Money: Make the Call III – high-speed internet bill ($365.51 saved)

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