Save Money: Make the Call III

Wow, it’s only been a month since my last, make the call post and I’m doing it again. This week’s call was in response to ourvery first cable internet bill. Against my better judgment, and after a valiant attempt to make do with dialup, we ordered Comcast high-speed internet.

Background: Last month the partner got fed up with dialup and talked me into ordering cable. He logged on and found it available for $60 a month, for non-cable customers, $20 to install, and a cable modem cost of $100. He made his case and I agreed that we could get it but that I would order it the next day.

The next day, I went online, did some searching, and ordered service with a 3 month promotion of $29.99 a month, a $100 rebate, and a free modem. I told the partner to expect the modem to arrive in 10 days and to be home for the installation at the same time – he was impressed.

Make the Call: Yesterday, our first Comcast bill arrives and I’m shocked to find the total amount due of $145.89 – whoa!

Call #1: I call billing and get transferred to tech support – needless to say that tech support couldn’t fix my billing problem.

Call #2: I call back and kindly tell the billing clerk that I’m being charged $57.95/month when I should be paying $29.99 for the first six months (did ya catch that? I wanted another 3 months thrown in there). The agent searches through her available promotions and says that she can give me the $29.99 for 12 months instead of six. Sure! She prorates the offer to include our start date, recalculates my bill, and suddenly the installation charge is gone too. I ask about it and she says that promotion must have taken care of it. .

Results: If I had done nothing, my annual bill would have been $725.39. I called because I expected to pay only $557.63 for the first year, and, thanks to the call, I will only pay $359.51.

Actual savings of $365.51 (50.4% or $30 a month).

Previous Make the Call Posts:

Save Money: Make the Call I – – utilities and late fees ($59.90 saved)
Save Money: Make the Call II – credit card interest rates (43.2% reduction)
Save the Money: Make the Call III – high-speed internet bill ($365.51 saved)

5 Responses to “Save Money: Make the Call III

  • 3 Things About Money
    November 21st, 2006 15:34

    I just discovered your blog and I love it, especially the “Make The Call” series, thanks for your inspiration.

  • Donna Jean
    November 22nd, 2006 13:33

    Thanks for the feedback. I like to also mention that I really hate being on the phone and calling people or companies. Yet, I’ll put that aside and make the call when it’ll improve my finances.

  • bluntmoney
    November 27th, 2006 09:23

    Nice savings! It really does pay to ask.

  • Donna
    November 29th, 2006 10:20

    I love it! I hate doing it, but making the call is the way to go. We’ve gotten rid of medical bills that the insurance “refused,” and debts that came back after payment, as well as other things. One call I regret not making is to my IRA broker — on what is probably a small trade, I felt like I was charged a fortune. I have no idea if we could have gotten it down, but we rolled the money over into a Vanguard IRA. I probably should have made the call. Oh well.

  • Saving Money: Make the Call IV » The Weight of Money
    January 29th, 2008 15:35

    […] Save Money: Make the call III […]

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